Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
What is your standard shipping policy for domestic orders?
We offer complimentary standard shipping on all domestic orders over $500. Orders are typically processed within 2-3 business days and shipped via UPS or FedEx.
How do I initiate a return or exchange?
You may return unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How can I ensure I am selecting the correct size?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for our more tailored silhouettes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Affirm for installment payments.
How should I care for my Ulla Johnson silk and knitwear pieces?
To preserve the artisanal quality of our garments, we recommend professional dry cleaning for all silk styles and hand-washing in cold water for our delicate cotton knits.